Are these services really Britain’s worst?

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The legendary Watford Gap services on the M1 in Northamptonshire are at the bottom of a customer satisfaction survey. The north and southbound stops came 119th and 123rd out of 123 in an annual poll conducted by the independent watchdog Transport Focus. But, as Paul Joslin explains, there’s more to the results than just the headline. (Photo credit: Martin Heath/BBC)