Care home praised after outstanding inspection

A care home has been praised for "creating a warm and welcoming environment" after being rated outstanding in its first inspection.

Care Quality Commission (CQC) inspectors gave Foxland Grange, on Wergs Road, Wolverhampton, it's top rating for being effective, caring, responsive and well-led, while safety was rated as good.

There are 89 people living at the home, which provides support to adults of all ages living with dementia, nursing and residential needs, physical disabilities and sensory impairments.

"Foxland Grange is an exceptional home because of the hard work and dedication of its leaders and staff," said Amanda Lyndon, CQC's deputy director of adult social care in the West Midlands.

The care watchdog carried out its assessment on 8 October, finding staff worked with residents to find activities that reflected their pasts.

They helped an RAF veteran visit a local museum and worked with a nearby base on a resource to help other veterans talk about their experiences.

The home was also commended for running weekly sensory sessions and checking service users' needs in person before they moved in.

The home is run by Care UK Care Services Limited and WT UK Opco 4 Limited under a dual registration.

Lyndon added: "The registered manager and their team built a shared set of values with staff, and you could see those values in everything we observed.

"They reduced the need to use agency staff and improved staff retention by 56%.

"This meant staff knew the residents they cared for well, and relatives told us complaints and concerns fell as a result.

"We also saw staff work closely with district nurses and other health professionals, which helped people stay well and avoid hospital stays.

"One person had a painful pressure ulcer, and after six months of joined-up care, they could get out of bed and spend time with friends again," the report said.

Follow BBC Wolverhampton & Black Country on BBC Sounds, Facebook, X and Instagram.